Uptime and incidents.
What we promise, what we publish, and how we communicate when something goes wrong.
99.9% monthly uptime target.
The EduNex application and API are hosted on Cloudflare’s global edge network, with data stored in Supabase. We target 99.9% monthly uptime.
status.edunex.africa →A live status page with historical uptime and incident history is being set up. Until it is live, incidents are communicated by email to every school admin.
Incident policy.
Confirmed incidents affecting availability or data integrity are disclosed to affected schools within 72 hours, with a post-incident summary within 5 business days.
How we communicate.
Planned maintenance. Announced at least 72 hours in advance via email to every school admin.
Unplanned incidents. Confirmed incidents affecting availability or data integrity are disclosed within 72 hours, with a post-incident summary within 5 business days.
Security incidents. Handled separately, per the security overview at /security.
Subscribe to updates.
To be added to the status notification list, contact support@edunex.africa. Status notifications are sent to the address on file for each school admin.